Here are answers to some commonly asked questions about APACHE IRON WORKS, our products, and services:
Q: Where is your equipment made?
A: APACHE IRON WORKS manufactures and fabricates process equipment in various locations, including the United States, Taiwan, and South Korea. We take pride in being an American company, based in Cheyenne, Wyoming. Our Taiwan factory, with 54 years of high quality design and manufacturing, specializes in crafting crushing and screening equipment. Taiwan is renowned for producing top-quality products and is among the best in machine gearing globally.
Q: Where are your parts stored?
A: Machine parts are centrally stored in a warehouse located in Tulsa, Oklahoma. As part of our commitment to serving our clients, we plan to expand with warehouses on both the East and West coasts in the near future.
Q: About how long does the bid process take from the start of interest to receiving the bid package?
A: The duration of the bid process can vary depending on the size and complexity of the client’s project. Generally, our pricing package can be delivered within about a week for standard bids. More intricate application pricing packages may take around two to three weeks to complete and provide to the client.
Q: What are your lead times?
A: Typically, our lead times for manufacturing range from approximately 90 to 100 days. Once the equipment is manufactured, it takes around 20 to 30 days for it to arrive at the client’s designated site. We work diligently to meet these timelines and ensure a smooth process for our clients.
Q: What warranty does APACHE offer for their products?
A: Our standard warranty provides coverage for 12 months or 2000 hours of operation, whichever occurs first, against manufacturer defects. Alternatively, our warranty is 18 months from the ship date from the factory. For those seeking additional protection and peace of mind, we offer extended warranty options for purchase, at additional cost.
Q: What forms of payment do we accept at APACHE Iron Works?
A: At APACHE, we offer the convenience of multiple payment options, including secure bank wire transfers, personal checks, and the seamless use of major credit cards.
At APACHE IRON WORKS, we are committed to providing transparent and informative answers to your questions. Should you have any further inquiries or require more details about our products and services, please feel free to reach out to our dedicated team. Your satisfaction and success are our top priorities.
